蘇州吳江盛虹萬麗酒店-住客評論

Guest（Solo traveler） 2025-05-01
500一晚不包早餐的酒店這麼差嗎……也就因為有浴缸才去的，枕頭特不舒服，一個羽絨的一個特別低的，另外房間里竟然沒有放紙打了前臺電話才送來的。玻璃門上有水漬看起，地板沒有拖乾凈，牙刷質量很差還沒有漢庭好。垃圾桶衞生間和房間里的都不套塑料袋的！5.19入住晚上前臺也不告知地下車庫需要怎麼下去，問保安充電的情況他説也不知道……我下去找了一會又坐錯了電梯！除了浴缸我喜歡的湖景還可以。總結：設施陳舊，服務意識需要加強。
酒店回復：
尊敬的客人，您好！十分感謝您抽出寶貴的時間分享您的入住體驗并為我們提出建議。我會將您的意見和建議反饋至酒店管理層。客房將全面強化清潔，重點檢查玻璃門、地板等衞生以及紙巾放置的檢查。如您對房間內的枕頭有更多需求，您可以聯系酒店服務人員，為您提供更多選擇。為積極響應國家環保政策，踐行可持續發展理念，酒店已全面推行綠色入住計劃，客房內將不再主動提供塑料制品或一次性洗漱用品。如您有需求，敬請移步至酒店大堂禮賓臺，我們將為您免費提供所需物品。感謝您與我們攜手共建綠色地球，您的每一次環保選擇都是對美好未來的重要支持！同時，我們將加強對前臺與保安團隊的服務培訓，確保“地下車庫指引”訊息傳達準確。住盛澤，游三大古鎮，賞潛龍渠公園湖景，探尋蠶桑文化的魅力！期待與您下次相遇！
Guest（Business traveler） 2025-01-01
Room is nice
酒店回復：
尊敬的客人，您好！感謝您選擇入住蘇州吳江盛虹萬麗酒店。酒店位於江蘇、浙江及上海的交界處，距離南潯、震澤、同里3大古鎮僅20分鐘車程，距離“滬蘇湖高鐵”--盛澤站僅10分鐘車程。盛澤是中國四大綢都之一，被譽為“絲綢之府”。入住酒店，您可以在三間風格迥異的特色餐廳：“萬麗軒”中餐廳、“燃”全日制餐廳、大堂酒廊“R吧”享用美食饗宴，24小時健身中心及室內泳池為您提供健身器材和專業服務。無論是家庭出游，還是情侶度假，休閑放松，我們都是您的理想之選。住盛澤，游三大古鎮，賞潛龍渠公園湖景，探尋蠶桑文化的魅力！
Guest（Traveling with friends） 2024-12-01
My friend and I had a wonderful stay at this hotel. Friendly staff and the food for breakfast was delicious. We can’t wait to stay again.
酒店回復：
Dear guest, Thank you so much for your review of Renaissance Suzhou Wujiang Hotel. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Moments. Have a safe journey and hope to see you again soon!
Guest（Business traveler） 2024-10-01
Although this hotel is very high end there were a few things that I did not think was very good. Firstly, the level of English at the front desk was less than many other less expensive hotels. There was no soap bar in my room to wash hands when I arrived. There was a small rainstorm the night I was there and the noise on the window was too loud. The lobby looks beautiful (see photo).
酒店回復：
Dear guest, Thank you for staying at Renaissance Suzhou Wujiang Hotel. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better service and experience.
Guest（Business traveler） 2024-10-01
Nice room, comfortable, friendly staff yet not really trained at the expected level for such type of hotel. It feels a lot of cost control is going on. A bit disappointing.
酒店回復：
Dear guest, Thank you for staying at Renaissance Suzhou Wujiang Hotel. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better service and experience.
Guest（Business traveler） 2024-03-01
This is a very good hotel. It seems to be an unexpected gem in a very isolated part of Suzhou. I had to travel to this area to meet a family member who recently started a new job. The hotel is 1hour away from Suzhou stations. Thus, unless you have a need to be in this area, I would not recommend you staying in this hotel purely because its location is far from all the attractions of central Suzhou. However, if you are in this area and need a hotel then i would most definitely recommend this one. The staff were friendly and spoke english. The hotel buffet was very good, with enough options to satisfy both western and eastern stomachs. I would recommend this hotel to someone intending to stay in this area. Note: This hotel had a kids play area that came in handy and offered great entertainment for my son and I
酒店回復：
Dear guests, thank you for choosing RENAISSANCE SUZHOU WUJIANG HOTEL and leaving valuable comments. We always strive to ensure a comfortable, convenient and satisfying stay for our guests. On behalf of the hotel staff, I sincerely look forward to your next visit to RENAISSANCE SUZHOU WUJIANG HOTEL!
Guest（Business traveler） 2023-09-01
Every time is best
酒店回復：
所有的喜悅都來源於您的肯定，我們會一如既往前行，感恩每一次相遇，期待您的再次選擇！
Guest（Solo traveler） 2023-09-01
It's a gorgeous hotel. Lovely view, the rooms have both the bath tub and shower which were amazing. Room service is good but the location isn't close to alot of touristy places. If you want to relax, take walks and not be a tourist it's a good place for that. The food was delicious and there was a variety provided which is good. The staff members are friendly and always willing to help.
酒店回復：
走在一起是緣分，一起在走是幸福。有了您的支持和陪伴，我們既欣慰又欣喜，我們一定再接再厲，為親們提供更優質的服務。您的滿意，是我們不懈的追求！
lesleywyh（帶小孩） 2020-10-03
酒店對面就是潛龍渠公園短假帶著小朋友玩一下不錯距離1km有一個商場里面有些餐廳可選擇酒店房間寬敞干凈就是沒有一個可躺的沙發有點可惜～早餐不好選擇太少而且50%的東西都和前一天晚上自助餐的重合……
會員5740（團體） 2020-09-29
早餐豐富，中式為主.適合中國人口味，入住接待員，服務員都很親切，主動介紹周邊旅游景點及美食，帶孩子駕車旅游很適合。

蘇州吳江盛虹萬麗酒店

客戶評價 由實住客人提供的真實點評

Guest（Solo traveler） 2025-05-01

Guest（Business traveler） 2025-01-01

Guest（Traveling with friends） 2024-12-01

Guest（Business traveler） 2024-10-01

Guest（Business traveler） 2024-10-01

Guest（Business traveler） 2024-03-01

Guest（Business traveler） 2023-09-01

Guest（Solo traveler） 2023-09-01

lesleywyh（帶小孩） 2020-10-03

會員5740（團體） 2020-09-29

客戶評價由實住客人提供的真實點評